Refund policy

Refund & Returns Policy

At AutoEdge, we are committed to supplying quality automotive accessories and providing excellent customer service. This Refund & Returns Policy forms part of our Terms and Conditions and complies with the applicable provisions of the South African Consumer Protection Act, 68 of 2008 ("CPA").

1. General Returns

If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, provided that:

  • The item is unused, undamaged and in its original condition.

  • All original packaging, accessories, manuals and labels are included.

  • The item has not been installed, modified, altered or used.

  • Proof of purchase is provided.

Returns that do not meet these requirements may be declined or may be subject to a reasonable handling or restoration fee where permitted by law.

2. Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged on arrival, or incorrect, please notify AutoEdge within 48 hours of delivery by emailing autoedgesa@gmail.com  together with:

  • Your order number;

  • A description of the issue;

  • Clear photographs or videos showing the defect or damage.

Where required under the CPA, AutoEdge will inspect the product and, where a valid defect is confirmed, will offer a repair, replacement or refund as provided for by law.

3. CPA Implied Warranty

In terms of Section 56 of the Consumer Protection Act, consumers are entitled to the statutory implied warranty of quality.

Where a product fails to meet the standards required by the CPA within six (6) months of delivery due to a manufacturing defect or failure, you may be entitled to return the product for repair, replacement or refund, subject to inspection and the provisions of the CPA.

This warranty does not apply to damage caused by:

  • Incorrect installation;

  • Improper use;

  • Negligence or abuse;

  • Accidents;

  • Unauthorised repairs or modifications;

  • Normal wear and tear;

  • Failure to follow installation or care instructions.

4. Non-Returnable Items

For hygiene, safety and quality control reasons, the following items cannot be returned unless defective or where required by law:

  • Products that have been installed or fitted to a vehicle.

  • Products showing signs of use, damage or alteration.

  • Items with missing packaging, accessories or components.

  • Clearance, promotional or final-sale items where permitted by law.

  • Customised or personalised products.

5. Installation

AutoEdge is not responsible for:

  • Damage resulting from incorrect installation;

  • Damage caused during installation;

  • Costs associated with removal or reinstallation;

  • Labour charges or third-party installation fees.

6. Refund Process

Once a returned product has been received and inspected, we will notify you of the outcome.

If approved, refunds will be processed using the original payment method where reasonably possible.

Please allow 5–10 business days after approval for the refund to reflect, depending on your payment provider.

7. Return Shipping

Unless the CPA requires otherwise:

  • Customers are responsible for return shipping costs.

  • AutoEdge is not responsible for returned parcels lost or damaged during transit.

  • We recommend using a tracked and insured courier service.

8. Inspection of Returns

All returned items are inspected before any refund, replacement or exchange is approved.

AutoEdge reserves the right to refuse returns where:

  • The product has been used or installed;

  • The product has been damaged by misuse;

  • Parts or packaging are missing;

  • The return does not comply with this policy.

Nothing in this clause limits any rights you may have under the Consumer Protection Act.

19. Contact Us

For all return, refund or warranty enquiries, please contact:

AutoEdge

Email:** autoedgesa@gmail.com**

Website: www.autoedge.co.za

Please include your order number in all correspondence to help us assist you as quickly as possible.